Kraya vs Gallabox: Complete Comparison for Indian Businesses (2026)
Both Kraya and Gallabox offer WhatsApp Business API solutions for Indian businesses, but serve different needs. Kraya starts at ₹2,999/seat with AI-powered lead qualification and human-led sales focus, while Gallabox starts at ₹3,599 with plug-and-play chatbots. Kraya emphasizes consultative sales with built-in CRM and dedicated onboarding, making it ideal for high-value service businesses, while Gallabox focuses on automated customer interactions.
Quick Verdict
Kraya is better for Indian service businesses doing consultative sales - real estate, coaching, insurance, B2B services - where leads need human qualification and nurturing. The AI qualification agent and structured follow-up sequences drive higher conversions for complex sales cycles. Gallabox is better for e-commerce businesses or those wanting simple, automated customer support without heavy sales processes. If you're selling high-ticket services or need dedicated sales strategy support, Kraya's human-centric approach delivers better ROI despite similar pricing.
What Users Say
“"We moved from Gallabox to Kraya when we realized we needed more than just chatbots - we needed sales intelligence. Kraya's AI qualification helped us identify serious property buyers vs. casual browsers, increasing our site visit conversion by 40%. The built-in CRM means no more juggling multiple tools." - Rajesh Sharma, Sharma Properties, Pune”
See Kraya in Action
Kraya CRM overlay on WhatsApp — pipeline stages, notes, and AI auto-reply in one view
Kraya dashboard — import leads, set up automations, and train your AI in minutes
Feature Comparison
| Feature | Kraya | Gallabox |
|---|---|---|
| AI Lead Qualification | ✅ Built-in AI qualification agent | ❌ Manual qualification only |
| Built-in CRM | ✅ Native CRM with sales pipeline | ❌ Requires external CRM integration |
| Chatbot Builder | ✅ Human-led sales focus (higher conversion for consultative sales) | ✅ Plug-and-play chatbots |
| Onboarding Support | ✅ Dedicated setup + strategy sessions | ⚠️ Self-serve setup |
| Follow-up Automation | ✅ Pre-built sales sequences (5-10 templates) | ✅ Basic automation workflows |
| WhatsApp Business API | ✅ Official BSP with green tick assistance | ✅ Official API access |
| Broadcast Messaging | ✅ Sales-focused broadcasts | ✅ Marketing broadcasts |
| Team Collaboration | ✅ Multi-agent inbox with smart routing | ✅ Team inbox |
| Shopify Integration | ✅ Via Zapier and custom setup | ✅ Direct e-commerce integrations |
| Creative Support | ✅ Content writing + graphic design (higher plans) | ❌ No creative services |
| Pricing Model | ✅ Per-seat, predictable scaling | ⚠️ Usage-based pricing can get expensive |
| Sales Strategy | ✅ Dedicated sales strategy sessions | ❌ No sales consulting |
Which One Is Right for You?
Choose Kraya If:
- You're a real estate agent converting property inquiries into site visits and sales
- You run a coaching business qualifying leads for high-ticket courses (₹50K+)
- You're in insurance, travel, or B2B services with consultative sales cycles
- You need AI to qualify leads before human handoff for better conversion rates
Choose Gallabox If:
- You run an e-commerce store needing automated order updates and support
- You want simple FAQ chatbots without complex sales processes
- You prefer self-setup without wanting sales strategy consultation
- You're primarily doing customer service automation rather than lead generation
Pros & Cons
Kraya
- AI-powered lead qualification increases conversion rates
- Built-in CRM eliminates need for external tools
- Dedicated onboarding and sales strategy support
- Predictable per-seat pricing scales with team growth
- Higher first-month cost on premium plans
- Less e-commerce focused than pure chatbot solutions
Gallabox
- Strong chatbot automation for customer service
- Good e-commerce integrations
- Simple plug-and-play setup
- No built-in CRM or sales pipeline management
- Limited sales-focused features and strategy support
- Usage-based pricing can become expensive with scale
- Minimal onboarding and training support
Pricing Comparison
| Plan | Kraya | Gallabox |
|---|---|---|
| Entry Level | ₹2,999/seat/month (DIY) | ₹3,599/month (Growth) |
| Mid Tier | ₹9,999 first month, then ₹2,999/seat (Done For You) | ₹7,799/month |
| Premium | ₹49,999 first month, then ₹2,999/seat (Conversion Lab) | ₹14,999/month |
See how Kraya works for your business
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Written by Abhyank Srinet
Founder & CEO, Kraya AI · ESCP Europe alumnus · Bootstrapped 3 companies · LinkedIn
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