How do I connect Facebook Messenger with Kraya?

Generate a webhook URL in your Kraya dashboard, add it to your Meta app settings, then connect your Facebook Pages with access tokens. The entire setup takes 10-15 minutes and requires no coding.

Do I need a Meta Business account to use this integration?

Yes, you need a Meta Business account with a configured app and webhook permissions. You'll also need admin access to the Facebook Pages you want to connect to Kraya.

Is there any additional cost for the Facebook Messenger integration?

No, Facebook Messenger integration is included in all Kraya plans. You only pay your regular Kraya subscription fee - DIY at ₹2,999/seat/month or DFY starting at ₹9,999 for setup.

How quickly do Messenger leads appear in Kraya?

Facebook lead form submissions typically appear in your Kraya dashboard within 2-3 minutes. During high-volume periods, leads may take up to 5 minutes to sync.

Can I use Kraya's AI agent to respond to Facebook Messenger conversations?

Currently, Kraya's AI qualification agent works on WhatsApp only. Messenger leads import into Kraya CRM, but you'll need to manually move conversations to WhatsApp for AI responses and automated sequences.

What happens if my Facebook Page access token expires?

Kraya will stop receiving new leads from that Page until you update the token. Generate a new long-lived access token from Meta and update it in your Kraya dashboard to resume lead flow.

IntegrationmessagingUpdated 6 April 2026

Kraya + Facebook Messenger: Manage All Conversations in One Inbox

Setup time: 8-12 minutes

Running Facebook ads but losing Messenger leads in the chaos? Indian businesses waste ₹50,000+ monthly on Meta ads because Messenger conversations get buried while teams focus on WhatsApp. Connect Facebook Messenger to Kraya's WhatsApp CRM and never let a lead slip through the cracks again.

How to Connect Facebook Messenger with Kraya

Create your Kraya account and pipeline

Sign up at kraya-ai.com and set up your default lead pipeline. Choose your DIY or Done-For-You plan based on your team size and technical comfort.

Generate your Meta webhook URL in Kraya

Navigate to Dashboard > Meta Lead Ad Forms and click 'Generate' to create your organization's unique webhook URL and verification token. Copy both values for the next step.

Configure webhook in your Meta Business account

In your Meta app settings, add the webhook URL from Kraya and paste your verification token. Subscribe to 'leadgen' events to start receiving Messenger lead notifications.

Add your Facebook Pages with access tokens

Back in Kraya, add each Facebook Page you run ads from. Generate long-lived Page Access Tokens from Meta and add them along with your default country code for phone number formatting.

Test your connection with a sample lead

Submit a test lead through one of your Facebook lead forms. Check your Kraya dashboard within 2-3 minutes to confirm the lead appears in your pipeline with all mapped fields.

Total setup time: 8-12 minutes

Kraya integrations dashboard — connect Facebook Messenger and other tools

Kraya integrations dashboard — connect your tools in minutes

Start Free Trial14-day free trial · No credit card

What You Can Do with Kraya + Facebook Messenger

Unified Messenger + WhatsApp inbox

View and manage both Facebook Messenger and WhatsApp conversations from one Kraya dashboard instead of switching between apps

Auto-import Facebook lead form submissions

Messenger leads from your Facebook ads automatically flow into Kraya CRM with full contact details and form responses

Cross-platform lead follow-up sequences

Continue nurturing Messenger leads through WhatsApp using Kraya's automated message sequences and bump-ups

Facebook Page access token management

Securely store and manage multiple Facebook Page tokens for different business locations or campaigns from one place

Messenger conversation analytics

Track response rates, conversion metrics, and lead quality across your Facebook Messenger campaigns alongside WhatsApp data

Messenger AI qualification agent

Deploy Kraya's AI agent to automatically qualify and respond to Facebook Messenger inquiries with intelligent questions

Coming Soon

Real-World Use Cases

Education lead ads to enrollment

Coaching institutes in Delhi run Facebook lead ads for course inquiries. Students submit forms but often don't check Messenger regularly. The institute needs to move conversations to WhatsApp for better engagement and follow-up.

Example workflow:

Student fills Facebook lead form → Kraya imports lead data → Sales rep contacts via WhatsApp → Automated sequences nurture until enrollment

Restaurant reservation management

Bangalore restaurants use Click-to-Messenger ads for table bookings and event inquiries. Managing reservations across Messenger and WhatsApp creates confusion and double-bookings during peak hours.

Example workflow:

Customer clicks Messenger ad → Submits booking request → Kraya centralizes in CRM → Staff confirms via preferred channel → Automated reminders sent

Real estate property inquiries

Mumbai developers run Facebook ads for new project launches. Prospects inquire via Messenger but sales teams prefer WhatsApp for sharing property videos, floor plans, and scheduling site visits.

Example workflow:

Property lead submits Messenger form → Kraya imports with budget/preferences → Sales rep switches to WhatsApp → Automated nurture until site visit

Healthcare appointment booking

Dental clinics in Pune advertise services on Facebook and receive appointment requests through Messenger. They need to move patients to WhatsApp for appointment confirmations, reminders, and post-treatment follow-ups.

Example workflow:

Patient inquires via Messenger ad → Clinic imports lead to Kraya → Appointment booked via WhatsApp → Automated reminder sequences sent

Who Uses This Integration

A 12-person digital marketing agency in Hyderabad managing Facebook campaigns for 50+ local businesses

messaging

Real estate firm in Gurgaon with 8 sales executives handling 500+ property inquiries monthly from Facebook ads

messaging

Chain of 5 fitness centers across Chennai running Facebook lead ads for membership drives and personal training

messaging

Ready to connect Facebook Messenger with your WhatsApp CRM?

Book a Demo

Frequently Asked Questions

Connect Facebook Messenger with Kraya Today

Set up in 8-12 minutes. No coding required. Start your 14-day free trial.

Start Free Trial Book a Demo

No credit card Free onboarding Cancel anytime

Written by Abhyank Srinet

Founder & CEO, Kraya AI · ESCP Europe alumnus · Bootstrapped 3 companies · LinkedIn